Return

All returns must be postmarked within five (5) days of the delivered date. All returned items must be in new and unused condition, with all original tags and labels attached. If the original tags are tempered or misplaced then the return/replacement request will be void.   

Return Policy

• Products can be returned only in case of manufacturing defects or damage.
• If a customer orders the wrong product, the return can still be made, but the customer must send the product back to our office at their own cost.
• Courier charges, handling charges, and other applicable costs will be deducted from the refund amount.
• The product must be returned in unused condition with original packaging.
• After we receive the returned product, our team will inspect it to ensure that it is not short-circuited or physically damaged.
• If the product is found to be in proper condition after inspection, it will be eligible for replacement as per policy.

To return an item, please call on customer service at  to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and Item in the company boxing, and mail your return to the following address:

Ashvavolt

Attn: Returns

RMA #

B-2/11, Block B, Block E, Mohan Cooperative Industrial Estate, Badarpur, New Delhi, Delhi 110044

Refund Return & Replacement Policy

At AshvaVolt every battery is supplied with care and attention to the customer’s specified requirements. Please read our Refund Return & Replacement Policy carefully before placing an order.

1. No Refund for Testing or Trial Purposes

AshvaVolt does not offer products on a trial testing or approval basis. Customers are requested to confirm product compatibility specifications performance requirements and suitability for their intended application before placing an order.

We do not accept returns or provide refunds if a customer orders a battery solely for testing trial or evaluation purposes and later decides to return it.

2. No Refund After Use or Customer-Initiated Return

Customers are not permitted to purchase a battery use it test it at home or check its performance and then return it simply because it does not meet their expectations or requirements.

If our sales or technical support team has already explained the product specifications limitations compatibility and usage requirements before the order was placed and the customer subsequently insists on returning the product for personal reasons no refund will be provided.

In such cases where applicable AshvaVolt may offer repair or replacement in accordance with the product’s warranty terms and the findings of our technical inspection.

3. Custom-Made Batteries Are Non-Refundable

Batteries manufactured or customized according to the customer’s specific requirements including voltage capacity dimensions connectors casing BMS configuration and other technical specifications are non-refundable and cannot be returned for a change of mind or a change in requirements.

Customers must carefully verify and confirm all specifications with our team before approving a custom battery order.

4. Repair and Replacement Policy

If a product is found to have a manufacturing defect or a verified technical issue covered under the applicable warranty AshvaVolt will assess the issue and provide repair or replacement as applicable in accordance with the warranty terms.

Repair or replacement is not an automatic entitlement for damage caused by misuse incorrect connections incompatible chargers unauthorized modifications improper installation or use outside the specified operating conditions.

5. Incorrect or Damaged Products

If you receive a product that is incorrect physically damaged during delivery or materially different from the product ordered please contact our support team promptly after delivery and provide clear photographs an unboxing video where available and your order details.

Each case will be reviewed and an appropriate resolution will be provided in accordance with our applicable policies and consumer law.

6. Refund Processing

Where a refund is approved the refundable amount will be calculated after deducting applicable lawfully chargeable delivery return shipping reverse logistics RTO and payment gateway charges as applicable and disclosed.

Approved refunds will generally be initiated within 7 business days after the returned product has been received and inspected or after the relevant approval process is completed. The time taken for the amount to appear in your account will depend on your bank or payment provider.

Customers will be notified by email or another registered communication channel when the refund has been processed.

7. Confirm Before Ordering

To avoid compatibility issues and unnecessary disputes customers are strongly advised to contact the AshvaVolt team before placing an order if they have any questions regarding battery specifications compatibility dimensions connectors charger requirements or expected performance.

Please order only after confirming that the product meets your requirements. Our team is available to help you select the appropriate battery before purchase.

By placing an order customers acknowledge that they have reviewed the product specifications and applicable policies subject to their rights under applicable consumer protection laws.

Rules

For defective or damaged products, please contact us at the customer service number below to arrange a exchange. 

Please Note:

•     Product should be in original condition.  
•     Product should not be modified or cut the connector or wire otherwise it is not Returnable.  
•     Product should not be damaged after opening.  
•     Product should be in working condition.
•     No damage/defect will be covered under the manufacturer’s warranty.   
•     Original packaging, original manufacturer tags and accessories should not be missing.   
•     If the warranty expires or products are misused, it will be declared void.   
•     Defective products must be returned within 7 days since the delivery day. Otherwise, no replacement or refund will be made.
•     COD Charges will not be refunded.
•     Shipping Charges will not be refunded.
•     You order the wrong product then you had to courier from our office address, we will replace it. ( Courier charge chargeable ).  
•     If customer does not accept the order at the time of delivery. COD or Security amount will not be refunded
•     GST Charges 18% It Will not be refunded.
•     Payment Gateway Charges are not Refundable.
•     There is no refund amount in case of customization battery. We will repair or replace the battery. 

Need help?

Contact us at

Whatsapp: 8750469096
Email Us At: ashvavolt@gmail.com

for questions related to refunds and returns.