Thank you for your interest in the products and services of AshvaVolt. This Limited Warranty applies to physical goods, and only for physical goods of AshvaVolt. This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, AshvaVolt will repair or replace, at no charge, products or parts of a product that proves defective because of technical issue, under normal use and maintenance. AshvaVolt will either repair the Product at no charge, using new or refurbished replacement parts or exchange the product with a new or refurbished product. If the product is out of stock at the time of replacement, then it will be done when the product is back in stock. The customer has to pays for one side shipping charges and once the product is repaired or replaced the other side shipping charges will be covered by a Vendor/AshvaVolt. The warranty period for physical goods purchased from AshvaVolt is from the date of purchase.

Warranty Timeline

* From the date of billing. ** Peeling-off the security seal.

What is covered?

AshvaVolt Product Warranty Policy

AshvaVolt product warranty covers manufacturing defects or technical issues in the products for the duration of the warranty period. Cells are covered under the warranty.

⚡ Important Note: If the mileage (range) of the battery is reduced, it is not covered under warranty. Warranty does not apply to mileage or performance variations over time.

Warranty Terms & Conditions:

1. After repairs/replacement, the warranty will remain valid only for the unexpired period of the original warranty.

2. If the BMS (Battery Management System) is found short or damaged, it will be chargeable to the customer.

3. AshvaVolt will retain any replaced part(s) or component(s) during service.

4. No extension of the warranty period will be granted under any circumstances.

5. If the product is found defective after inspection by the AshvaVolt service center, a new/repaired product or equivalent replacement will be issued against the faulty product.

6. Freight and handling costs from one side (service center to customer) must be paid by the customer.

What is not covered?

• The product is altered or has any labels damaged or tampered or missing.
• The problem that is caused by physical damage or backup in the laptop battery not resulting from a technical issue.
• Damage, deterioration or malfunction resulting from accident, negligence, misuse, abuse, operation , BMS damage or Short Circuited failure to follow instructions contained in your manual.
• Repair or attempted repair by anyone other than AshvaVolt authorized service center.

• Freight and handling costs from one side & Reverse Side by Customer.
• Transportation/courier related damages arising not because of AshvaVolt, when the product is sent to the service center, we would treat it “out of warranty”.
• Physically damaged, burnt, connectors damaged or cables damaged etc.
• The product is a not genuine AshvaVolt product that has supporting invoice/bill.
• Defects due to cause beyond control like lightning, abnormal voltage, acts of God or while in transit to the service center or customer.
• Any issues related to any 3rd party products/services.
• Evidence of alteration, erasing or forgery of proof of purchase documents.
• Accessories given by the products like screw and power cords.

The warranty is only applicable to the original purchaser of the product that means it is not transferable. The product can be returned in a package that provides an equal degree of protection to the product. If a product is lost or damaged while in transit to AshvaVolt, to be returned under warranty, then the customer shall assume all risk of loss or damage while in transit. BMS is chargable if BMS is shortcircuited.   The service center will retain any replaced part/s or component/Under all circumstances, the decision of whether the product is valid for warranty or not rests solely with AshvaVolt.

Warranty Claim 

Notes on Shipping your product for service When shipping AshvaVolt products, great care should be taken to ensure they are packed carefully in an appropriate container to avoid damage during transport. (AshvaVolt is not liable for damage or loss by carriers) We recommend that the following information be included with repairs

1. Your name and address

1. Original purchase receipt or proof-of-purchase

1. A description of the fault or reason for the claim

1. A daytime contact telephone number